Understand who you want to reach

Identify the people you serve and the questions they ask before choosing a provider. Useful content begins with those questions.

Match the channel to the goal

Search can help people who are already looking. Social content can introduce a brand and explain its work. Paid advertising can test a defined audience with a controlled budget.

Decide how you will measure progress

Agree on useful measures such as relevant enquiries or completed purchases. A campaign’s reach alone does not establish its business value.

Review before expanding

Start with a manageable plan. Review the quality of responses, costs and content before committing to additional channels.

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